My current story of good customer service is Patagonia. My husband recently returned a kayaking jacket he purchased from them at least 10 years ago. It was well worn and the material was coming apart, but he knew it had a lifetime warranty, so he returned it to see what they'd give him for it. They very promptly gave him a credit of the full cost to buy a replacement coat - $260! Now, my husband hasn't been kayaking very much lately and didn't really want a replacement, but he could use the credit for anything. Lucky for me, he let me use it! He knew I have been wanting a puffy coat just like this for years:
*Image from Patagonia
It arrived today, and I can't believe how long I waited. It is fabulous and so warm and so comfy.
It arrived today, and I can't believe how long I waited. It is fabulous and so warm and so comfy.
Patagonia is definitely on my nice list.
LOVE that coat. LOVE having you back. LOVE the photo of the handsome new boy....YIPEE. xo
ReplyDeleteOH, that's a pretty pretty puffy coat! What perfect timing for you to get something WARM and pretty. What a great story! Bet it looks so nice on you.
ReplyDeleteI love hearing stories like this. This really is pretty amazing customer service!
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