January 28, 2009

Patagonia

Don't you just love a store with great customer service? Those companies that do the right thing, that have policies that make you want to stay a loyal customer? I remember the first time my sister returned a pair of worn sneakers to Nike, and she was so pleased to discover that they exchanged them without a problem. She has remained a loyal customer. I like how Banana Republic will give you the difference in price if an item you buy later goes on sale. The free shipping/free returns at Piperlime and Boden has me hooked.

My current story of good customer service is Patagonia. My husband recently returned a kayaking jacket he purchased from them at least 10 years ago. It was well worn and the material was coming apart, but he knew it had a lifetime warranty, so he returned it to see what they'd give him for it. They very promptly gave him a credit of the full cost to buy a replacement coat - $260! Now, my husband hasn't been kayaking very much lately and didn't really want a replacement, but he could use the credit for anything. Lucky for me, he let me use it! He knew I have been wanting a puffy coat just like this for years:

*Image from Patagonia


It arrived today, and I can't believe how long I waited. It is fabulous and so warm and so comfy.
Patagonia is definitely on my nice list.

3 comments:

  1. LOVE that coat. LOVE having you back. LOVE the photo of the handsome new boy....YIPEE. xo

    ReplyDelete
  2. stain28.1.09

    OH, that's a pretty pretty puffy coat! What perfect timing for you to get something WARM and pretty. What a great story! Bet it looks so nice on you.

    ReplyDelete
  3. I love hearing stories like this. This really is pretty amazing customer service!

    ReplyDelete

Thanks so much for taking the time to comment. I really love hearing from the people who read this little blog of mine. Thanks for stopping by!

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